If you’re talking about basic data retrieval, e.g., account balances, paying bills, etc., automated call center systems will get the job done. Sure, they lack a personal touch, but for some callers, they don’t have time for pleasantries and would rather punch in a few buttons, and move on to the next task. But the question is, if you’re a business owner, do you want to be known for impersonal service or for having the most amazing receptionists that the world has to offer? We’re guessing you’d prefer the latter.

Live agents can sense emotion and respond accordingly. Live agents can joke with customers and keep the conversation light. Live agents can explain things to callers that robots can’t, and more importantly, their faces won’t melt off during a call!

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Figuring out how to stop robocalls wasn’t easy. Our telecommunications engineers dropped everything and worked feverishly night and day to come up with a universal robocall blocker. We toyed around with various robocall filtering systems, blacklisting with data being pulled from a dynamically updated list, and caller ID spoof detection.

Fast forward to last week when the winners circle was announced. Unfortunately our idea didn’t win “Best Overall Solution” or the honorary “Federal Trade Commission Technology Achievement Award.”

While our ‘software’ may not be Federal Trade Commission Challenge worthy, we still think it’s a pretty good idea. Please see our entry below and let us know what you think!

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