While the v3 release is still weeks away, you’ll see some changes starting tomorrow (2/4/2020) in your portal that will work in tandem with future updates. Here’s a list of what’s been adjusted:

Renamed Components:

• Campaigns are Scripts and Locations are Profiles: You’ll see Script and Profiles in place of Campaigns and Locations throughout the site.
• Call Status is Tag and Call Result is Outcome: Along with Script and Profile, Tag and Outcome will complete your new filters. They will be visible at the top of the call table, and the toolbar at the bottom will allow you to “change tag(s)” instead of “change status.”
• Status Update is now Agent Alert: Adding last-minute changes just got easier! Alerts will automatically display on every page, and the “Operator note” is where you’ll indicate the information you want our operators to be aware of – e.g., closure due to inclement weather.

Access Temporarily Disabled

• Adding Users: While we’re working on the v3 release, the ability to add users in your portal has been temporarily disabled. Don’t worry, you can still contact customer service if you need to add a user and we’ll do it for you.
• User Access Permissions: Adjusting user permissions as they relate to Scripts and Profiles has been temporarily disabled, as well. Again, if you need to adjust user permissions, please contact customer service. You can still adjust permissions as they relate to which parts of the SAS portal your users can access.

Deprecated Components Removed

• Messenger: Access to the Messenger feature has been removed from the left panel.
• Calendar: Access to the calendar has been removed from profiles, and settings have been removed from profiles. If you are using the SAS calendar and need to adjust your settings for any reason, please contact customer service. Please also note that this feature will be officially retired shortly after the v3 release.

As we get closer to the v3 release, we’ll post details here about what to expect to make sure your company has ample time to adjust to any changes.

The post Changes To Your SAS Portal To Prepare For Our Upcoming Software Release appeared first on Specialty Answering Service.

1. Take a look at our pricing page, where detailed descriptions of our per-minute and dedicated plans take center stage. Contact us to learn more about what makes us different, not to find out how much a dedicated agent costs.
2. We consolidated our offerings and benefits into just a few sentences. You can breeze through page after page giving you a quick overview of the industry’s best call center.
3. One click will take you everywhere you want to go, so you don’t have to jump to categories then subcategories to access our info. Some people appreciate a more in-depth breakdown, and some want things short and sweet. We are fans of both!
4. Black and yellow. It’s a winning color scheme, and it grabs your attention right from the get go. If it makes you think of busy little bees, so much the better. Because that’s what we are. Always working to ensure client satisfaction!
5. Who doesn’t love a good success story? From 1985 to today, take a walk down our memory lane timeline and find out SAS has evolved over the years.

Launching a new website is never an easy undertaking, but it’s our job to make looking for a call center a totally stress-free experience for the prospective client. Even if you only have a minute or two to spare, we have the answers you need. Check out our call center service offerings direct at www.sascallcenter.com.

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