Communication Archives - Specialty Answering Service Specialty Answering Service Thu, 13 Dec 2018 13:05:43 +0000 en-US hourly 1 https://wordpress.org/?v=6.8.2 https://www.specialtyansweringservice.net/wp-content/uploads/cropped-favicon-1-32x32.png Communication Archives - Specialty Answering Service 32 32 Infographic: Learn about call center headsets & compare popular models. https://www.specialtyansweringservice.net/infographic-learn-call-center-headsets-compare-popular-models/ Wed, 04 Feb 2015 16:48:47 +0000 https://www.specialtyansweringservice.net/?p=6616 Headsets are a call center’s best friend, providing clear communication and a hands free experience for customer care representatives. Originally invented in 1910, they make it possible for operators to talk and

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]]> Headsets are a call center’s best friend, providing clear communication and a hands free experience for customer care representatives. Originally invented in 1910, they make it possible for operators to talk and listen without having to hold a telephone receiver, which can get in the way of speedy customer service.

Headsets usually come with a few standard features. However, the features alone aren’t the only thing to consider when deciding which way to go. Cost is also a factor, and it’s essential for any business to be financially prudent and research the models that will give you the most bang for your buck.

We’ve reviewed the most popular models used in use in telephone answering services around the world. Take a look at the infographic below to see the results of our comparison. For a closer look at each headset we reviewed, please see the full call center headset reviews paper.

Call Center Headsets Infographic

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<pre><em>Image originally posted on <a href=”https://www.specialtyansweringservice.net/infographic-learn-call-center-headsets-compare-popular-models/”>The SAS Blog</a></em>
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]]> Infographic explaining what is live chat. https://www.specialtyansweringservice.net/infographic-explaining-live-chat/ Mon, 19 May 2014 13:42:34 +0000 https://www.specialtyansweringservice.net/?p=5268 Have you ever heard of Talkomatic? Neither did we until we looked it up. As it turns out, Talkomatic was the first instant messaging application, created by Donald Bitzer at the University

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]]> Have you ever heard of Talkomatic? Neither did we until we looked it up. As it turns out, Talkomatic was the first instant messaging application, created by Donald Bitzer at the University of Illinois in 1974. It ran on the PLATO system (Programmed Logic for Automatic Teaching Operations), which was developed in the 1960s as the first computer-based training network. Thanks to PLATO and Mr. Bitzer, a variety of online communication tools were developed such as email, chat rooms, instant messaging, and even those little emoticons we love.

If you love live web chat as much as we do, check out our infographic to learn all about what is live chat support, why it’s a fast and convenient sales tool for businesses like yours, arguments for using live chat for customer service, how it can save you money, cool love chat features, and what things one should consider prior to implementation.

Infographic explaining live chat services

If you want to dive even deeper into the world of live chat, please check out our what is live chat support research paper. So go take a look!

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<pre><em>Image originally posted on <a href=”https://www.specialtyansweringservice.net/infographic-explaining-live-chat/”>The SAS Blog</a></em>
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