In truth, Speech Recognition Technology likely can’t understand baby talk. But it can understand natural language. You call up for your bank account balance and the computerized technology recognizes your natural speech to get you the information you need. You dial your insurance company, tell the automated agent that you want to speak to a representative, and low and behold, it knows what you said and transfers you! Speech recognition has advanced considerably over the years, and now many providers boast a 90 to 98% accuracy rate. That *may* be a bit of a stretch, but we’ll take their word for it until we prove otherwise.

Meanwhile, this technology can be used by a variety of businesses and call centers. It’s not perfect; however, it definitely imparts a convenience factor to consumer interactions. Want to find out more about how it works? Hello – of course you do! So feast your eyes on this infographic.

Was it every bit as informative as you had hoped it would be? Don’t answer that. Just kidding. We think it’s fabulous. And we think our extended version is fabulous, too! For your reading pleasure, we submit the Speech Recognition Technology white paper. Take a gander.

The post Speech recognition technology infographic. appeared first on Specialty Answering Service.