Start improving your concentration today with the best telephone themed tile game available anywhere. Seriously. Simply print the downloadable PDF and follow the instructions! Want a preview? Check out the game below.

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Across

2 An outsourced business solution
6 An abbreviation for a software that manages customer relationships
7 An abbreviation for an auto attendant feature
8 Medical term to maintain patient privacy
9 The company that owned the first call center
11 A charity event that incurs a lot of phone calls
13 The state with the largest number of call centers

Down:

1 A common device used for communicating
3 An office employee that primarily answers phones
4 Sending messages to an on-call rotation
5 What call center agents follow when handling calls
10 Call center employee
12 What operators wear to handle calls
14 A way in which to send your calls elsewhere

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1. What greeting was first used when answering the telephone?

1. Speak!
2. Hello!
3. Ahoy!
4. At your service!

2. What is one of the most common ways to disguise cell phone towers?

1. It’s illegal to disguise them.
2. As plastic trees.
3. Attached to the structure of tall buildings.
4. Behind highway beautification walls.

3. What is telephonophobia?

1. A fear of cell phones.
2. It’s not a real word.
3. A fear of making and receiving calls.
4. A fear of hearing the phone ring.

4. A recent U.N. study found that of the world’s estimated 7 billion people, 6 billion have access to mobile phones – but only 4.5 billion people have access to this.

1. Working toilets.
2. Running water.
3. Electricity.
4. Proper nutrition.

5. The original cell phone, first demonstrated in 1973, weighed how many pounds?

1. 5 pounds
2. 5 pounds
3. 2 pounds
4. 3 pounds

6. In a 2012 poll by TIME magazine, what percentage of people said they can’t go a day without their cell phones?

1. 92%
2. 73%
3. 49%
4. 84%

7. What numerals on the telephone do not have corresponding letters?

1. 1
2. 9 and 0
3. 0
4. 1 and 0

8. What letters did old rotary phones not use?

1. Q and W
2. Y and Z
3. Q and Z
4. X and Z

9. The first universal emergency number was established in Great Britain in 1937. To receive police, fire or ambulance assistance, an individual would dial which numbers?

1. 999
2. 900
3. 911
4. 000

10. What were the first words ever spoken on the telephone by Alexander Graham Bell?

1. “Mr. Holmes – come here – I need you.”
2. “Mr. Watson – come here – I want to see you.”
3. “Mr. Wilson – come here – you are needed.”
4. “Mr. Henry – come here – your assistance is requested.”

Answers: 1. C, 2. B, 3. C, 4. A, 5. B, 6. D, 7. D, 8. C, 9. A, 10. B

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