[KB63363903] – The Next Big Solutions for Office “Something Went Wrong” Error

When you are trying to install Microsoft Office 2019 or Office 2021 or Microsoft 365 on your Windows 11 or windows 10 PC and the Office installation fail with error “Something went wrong. Sorry, we ran into a problem”. Go online for additional help or chat with us for immediate solutions to fix this “Something went wrong. Sorry, we ran into a problem” error.

"Something went wrong. Sorry, we ran into a problem"

Below given steps to resolve the Office installation problems

1. Temporarily disable any third-party Antivirus or Firewall program before starting the Office 365/2021/2019 installation.
2. Install all available Windows 11 and windows 10 Updates.
3. Update Windows 11 and windows 10 to its latest version.

[KB63363903] – Steps to solve Something went wrong, “Sorry, we ran into a problem” in Office installation

Step1: How to remove all Previous Office program Files?

1. Download the Microsoft Support and Recovery Assistant utility.
2. When the download is completed double click to run the SetupProd_OffScrub.exe ( https://aka.ms/SaRA-officeUninstallFromPC ) application
3. Click Install to install the Microsoft recovery tool.
4. When the installation is completed, click Agree and then click Yes.
5. Wait until the ‘Microsoft Support and Recovery Assistant’ troubleshooting the issue.
6. Select the checkbox, at the left of the Office product name to select all the installed Office products and click Next.

SFC Scan to Fix “Something went wrong. Sorry, we ran into a problem” Error

Repair Windows Component Store & System Files.

1. Open Command Prompt as Administrator.
2. In command prompt give the following command and press Enter:

SFC /SCANNOW

SFC Scan

If you find inconsistencies after the scan, execute the following command:

DISM /Online /Cleanup-Image /StartComponentCleanup

DISM Scan

Go ahead and install Officec365/2021/2019, If still issue persist, we need to reset the windows 11 or windows 10 OS.

Disclaimer: We recommend you to do the back up before we proceed these steps, during reset Windows 11 and windows 10 installation means that all your files and settings will be lost during the reset process.

How to reset Windows 10 PC?

1. Select Start > Settings > System > Recovery. Open Recovery settings.
2. Next to Reset this PC, select Reset PC. Then choose from the options and/or settings in the table below.

How to reset Windows 11  PC?

1. Select Start > Settings > System > Recovery. Open Recovery settings.
2. Next to Reset this PC, select Reset PC.

In conclusion,

If you are still not able to resolve this error “Something went wrong. Sorry, we ran into a problem” after performing these methods. We suggest you to communicate with our experts, I am sure they will suggest the best solutions to resolve this error completely. You can also visit our website for more information.

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