[KB63363902] – Solutions For “We’re sorry, but Outlook has run into an error”

After windows update you face an error “We’re sorry, but Outlook has run into an error” while launching Microsoft office in Windows 10 or windows 11. This issue “We’re sorry, but Outlook has run into an error” happens because Microsoft Office 2021/2019/Microsoft 365 applications after an upgrade, are running in your computer on Compatibility mode.

We’re sorry, but Outlook has run into an error

Note: This article is also applicable for Microsoft Excel, Word, Power Point. if anyone found these errors check here to fix them.

  • “We’re sorry, but Excel has run into an error”
  • “We’re sorry, but Word has run into an error”
  • “We’re sorry, but PowerPoint has run into an error”

During the microsoft office update, because of internal settings in Microsoft Office, all applications like Word, Excel, PowerPoint, Outlook, etc. configure themselves to work in compatibility mode. Hence, to resolve this issue “We’re sorry, but Outlook has run into an error”, you have to disable compatibility mode for your Microsoft office application.

[KB63363902] – How to Fix “We’re sorry, but Outlook has run into an error”?

Here’s what you need to do:

Click and type in run in the search windows, double click on the Run dialogue

  • Type Excel /safe and press ‘Enter‘or click ‘OK’ to open MS Excel in safe mode
  • Type Word /safe and press ‘Enter ‘or click ‘OK’ to open MS Excel in safe mode
  • Type Outlook /safe and press ‘Enter ‘or click ‘OK’ to open MS Excel in safe mode

If MS Excel / word / outlook opens without displaying the ‘We’re sorry, but Excel has run into an error’ message, then remove or disable the Excel add-ins. The steps to remove or disable add-ins are as follows,

• Navigate to File > Options and then click on ‘Add-ins ‘
• Click on the Go button to view available add-ins
• Uncheck the checkbox to disable the add-ins

[KB63363902] – Disable Compatibility Mode to Fix ‘We’re sorry, but Excel has run into an error’ message

If the previous method fails to resolve the We’re sorry, but Excel/Word/Outlook/PowerPoint has run into an error issue, follow these steps to disable Compatibility mode in

MS Excel

  • Right-click on Excel (.exe) file and choose Properties. You can find Excel (.exe) file at the following location,
    • C:\Program Files\Microsoft Office\Office15\Excel.exe
    • C:\Program Files\Microsoft Office 15\Root\Office15\Excel.exe
  • Click on Compatibility and then uncheck all the boxes. Click OK to save the changes

MS Word

  • Right-click on word (.exe) file and choose Properties. You can find word (.exe) file at the following location,
    • C:\Program Files\Microsoft Office\Office15\Word.exe
    • C:\Program Files\Microsoft Office 15\Root\Office15\Word.exe
  • Click on Compatibility and then uncheck all the boxes. Click OK to save the changes

Ms Outlook

  • Right-click on Outlook (.exe) file and choose Properties. You can find word (.exe) file at the following location,
    • C:\Program Files\Microsoft Office\Office15\Outlook.exe
    • C:\Program Files\Microsoft Office 15\Root\Office15\Outlook.exe
  • Click on Compatibility and then uncheck all the boxes. Click OK to save the changes

If anyone having trouble to do this methos, chat with us to get the immediate solution to fix this We’re sorry, but Excel/Word/Outlook/PowerPoint has run into an error.

Repair MS Office Installation

To repair MS Office installation, follow these steps:

  • Open Control Panel and click on ‘Uninstall a program ‘
  • Choose the ‘Quick Repair’ option and then proceed with the wizard to repair the MS Office installation

If this doesn’t fix the issue, you may need to remove all MS Office files and registry keys from the system. Then fresh install the MS office 365/2021/2019.

In conclusion,

If you are still not able to resolve this error “We’re sorry, but Outlook/Excel/PowerPoint/Word has run into an error” after performing these methods. We suggest you to communicate with our experts, I am sure they will suggest the best solutions to resolve this error completely. You can also visit our website for more information.

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