What happens if Office 365 reports Unlicensed product messages?
If you are trying to renew your Office 365, but it’s failing, and a pop-up is appearing saying that the subscription hasn’t been completed, in such cases, the Office 365 shows an unlicensed product. This also causes disabling of several functions of the Office. It occurs either due to the expiration of the Office program or due to any hindrance in its activation.
The reason behind Office 365 unlicensed
The issue surfaces due to two common reasons;
To solve this issue, there are the following methods which you can use;
Verification through Microsoft Online Portal
- Begin with signing in Office 365 Portal. [do it in admin mode]
- Open Office 365 Admin Overview.
- Now click on the Users option.
- Choose the user with the problem.
- Now, look into the Assign Licenses for Office Professional Plus.
- Start by determining whether you have a 32-bit or 64-bit version of the Office. You can check it
beside the Version number of the Office.
- Close all tabs of Office programs.
- Now press start and search for cmd through the search box.
- Then, type the following commands according to your version of the Office in the command prompt;
Reactivation of Office
For 64-bit version: “%ProgramFiles(x86)%\Common Files\Microsoft Shared\OFFICE14\OSAUI.exe” /F
For 32-bit version: “%ProgramFiles%\Common Files\Microsoft Shared\OFFICE14\OSAUI.exe” /F
If all the solutions mentioned above didn’t work for you, try uninstalling and then reinstalling the Office program. This will give a re-set up to your Office program.
- Go to Microsoft easy fix, and uninstall Office.
- Now Sign in to Microsoft Online Portal, from where you can install the Office program again.